‍SDK initialization issues

• Check if your token works by running the example code with your development token
• Check your token expiry on LastPass where token details have been shared

User authorisation issues

• Ensure User ID, salt and claims(optional) have been applied correctly. Learn how.
• Ensure User ID, salt and claims are consistent each time the same user is authorised

Cannot start Face or Body Scan

• First, check if ^{setupMultiScanSDK()} was called successfully
• Second, check if ^{authorizeUser()} was called successfully
• Third, check that ^{areResourcesDownloaded()} is true (resource have been downloaded entirely) - Resources applicable for BodyScan only
• Ensure input schema is followed correctly
• Ensure input values are within accepted ranges

SDK output issues

• Check if SDK output schema is followed correctly
• Check if values from JSON output are mapped and converted correctly

Scan credit error

• Ensure the correct user ID has been announced to ScanControl API prior to doing the scan
• Ensure a valid ScanControl product ID is used when calling the API
• If using DEV token, 'env:SANDBOX' should be called on the ScanControl API
• If using PROD token, 'env:PRODUCTION' should be called on the ScanControl API

Scan process instability

• Please check network speed or try switching to a different network

Error running release build from Android Studio or CLI

• There is a security mechanism that we have in place that prevents the use of debuggers in release mode. You should build the APK and install it directly on the device for testing

‍