During the commercial agreement process with AHI, technical support will be discussed and allocated to partners.

The client portal is our partner-facing online portal designed to answer any questions or provide solutions where needed. Partners can use the Search feature to find information quickly.

If you need additional support, please see how to receive assistance here.

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What to do when sending a support request

• Try to identify user-error-related issues before submitting a support ticket.
• Provide as much information as possible, including a detailed and easy-to-follow explanation of the problem.
• Pictures or video examples of the problem can help identify the issue efficiently.
• Please use the correct terminology regarding products or technology where possible.
• Keep watching the support ticket for further questions or suggested solutions from the AHI team. AHI suggests checking every 24 hours.

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It is important to note that AHI has staff located globally, and partners may be in a different time zone than their AHI representative or support team. Support tickets will be responded to within 24 business hours.